Instructions for Globtek Customers: Factory Drop Shipment via Digikey

Instructions for Globtek Customers: Factory Drop Shipment via Digikey

To facilitate faster delivery times for your orders, you can initiate a factory drop shipment from Globtek through Digikey’s established process. Please follow the instructions below:

In short: Customer is to open a DIR and then request an SDS.

Step 1: Place Your Order with Digikey

• Begin by placing your order through Digikey’s platform as usual.

• Ensure that all parts required are included in the order.

Step 2: Confirm Backorder Status

• Check the status of your order.

• If the parts are on backorder, proceed to the next step.

Step 3: Initiate a Delivery Information Request (DIR)

• Contact Digikey Customer Service to initiate a Delivery Information Request (DIR).

• Provide the necessary details for the DIR:

  • Order number

  • Specific backordered parts

  • Desired shipping destination for the drop shipment.

Step 4: Request Expedited Shipping via Supplier Drop/Direct Ship (SDS)

• Once the DIR is in place, request expedited processing through the Supplier Drop/Direct Ship (SDS) program.

• Verify that Digikey Customer Service has all the required details to process this request.

In short: Customer is to open a DIR and then request an SDS.

Notes:

• It is critical to communicate clearly with Digikey Customer Service during each step to avoid delays.

• Ensure all shipping and contact information provided is accurate and complete.

• Keep a record of your communication with Digikey for reference in case follow-ups are needed.

For further assistance, feel free to contact Globtek’s support team. Please note that as Globtek is not a party to the transaction, we cannot directly execute or service the requests, but we will address them with urgency from Digikey.